Flying sucks. While usually I’d choose more elaborate and pleasant language, this industry requires me to be blunt and crass in the same way it treats its customers. For hundreds of dollars, you’ll suffer cramped quarters, torn seating, rude staff, interrogations, endless (yet ‘standard’) wait-times, and overall an experience that makes no sense on the get-what-you-paid-for scale. Even the best of the best – Virgin America – only just scrapes the pleasantries of your average cross-country train journey. PlaneRed‘s CEO, Wade Eyerly, wants to fix this shoddy state of affairs.
Wednesday, July 20, 2011